Love it? Book it!
Step one: 25% (non-refundable) down payment due to book.
Step two: Additional 25% due 90 days out.
Step three: Remaining balance due 2 weeks prior event.
NOTE: Payments can be made with credit card or check. Checks must be received at least 14 business days prior to the Out Date. A driver’s license is typically used for identification.
The sooner, the better! Rentals are reserved on a first come – first served basis.
There is no specific requirement, however, remember that many of our items are one-of-a-kind or limited in quantity. Once you have chosen the date for your event and know what you need, call us to place a deposit and make your reservation to assure availability.
Early bird gets the worm!
Better safe than sorry.
We recommend reserving at the higher end of your estimated guest count. You can change the number as your responses come back and as your event date approaches.
Final counts are needed 14 days prior to the Out Date.
Delivery and pickup services are generally between 8:00AM and 5:00PM Monday through Saturday (not including holidays). You may call the afternoon-before or morning-of your stop to get an arrival estimate from our delivery department. They can give you an idea of where you are on the routing schedule for that day.
If there are specific timing parameters we need to work around, please discuss those needs with an Account Manager ahead of time because delivery and labor resources need to be planned and scheduled. Due to the additional costs for special routing and trips there is an additional charge.
We strive to honor timed requests, but sometimes there are circumstances beyond our control such as unplanned delays at other stops, traffic, and weather.
We ask that the items be covered (we all know how reliable Wisconsin weather can be) and you supply your own packing blankets, straps + muscle. Remember that the rentals are your responsibility when in your possession. Treat them like they are your family heirlooms (please + thank you).
Hours for Pick-up and Return:
Pick-up: Friday 8am – 12pm
Return: Monday 8am – 12pm
Scheduled individually 8am – 12pm
Yes, we offer delivery, set up, take down and pickup services.
Basic fees include Madison-area service, Monday through Saturday (not including holidays) from 8:00AM to 5:00PM. It includes service to first-floor docks, garages or within 25 feet of the tailgate of the truck. Delivery, pickup, setup and take down to areas or floors beyond this require additional charges due to increased labor involvement.
We can also set up and take down rented equipment. Hourly labor rates apply and are based on many factors (day and time, truck proximity to set up, terrain, obstacles, time constraints, etc.).
Please contact us in advance to discuss your event logistics.
Linens and cloth items do not have to be laundered but care should be taken to avoid mildew. (Mildew and using linens as wiping cloths is considered misuse and not covered by Damage Waiver.) Linens should be returned dry and free of food matter in the linen bags provided. Please return all totes, bags and boxes you receive with your rental. Charges will apply for missing containers and items needing extra cleaning.
We offer an optional Damage Waiver which covers accidental damage.
This optional waiver does not cover missing items, burns, negligence, misuse, or theft.
The cost of the Damage Waiver is 10% of the rental fee. If you decide not to take the Damage Waiver, you are responsible for damage to the rented items.
Equipment should be returned rinsed and free of food matter and in the containers provided. We sanitize and re-package the equipment, so it is ready for the next customer. If your situation prevents cleaning, we do have cleaning services available for a fee.
Your order is double checked before it is sent out to you. Please check over your entire order when you receive it.
If there is a problem, let us know right away so we can correct the situation to minimize the impact on your event.
If you run into problems (even after hours) give us a call right away on our Emergency line: 608.846.5004. The sooner we know about the problem the sooner we can correct it. If we are closed you will be able to leave a message and someone will return your call if you choose the urgent option. If you report a problem after the event you will be charged for the rental.
The Security Deposit is a flat amount (determined by order size) collected two weeks prior to the Out Date (at the same time as the remaining payment). It is a contingency to cover loss, damage, late returns, waiting time, and unexpected conditions requiring additional services. The Deposit is returned (less any adjustments due to the above-mentioned occurrences) after the order is checked in and closed.
As soon after the return of the equipment and final accounting as possible!
Here is what happens: Depending on the day of return, order size, and time of year your order will be processed within 1-5 business days. If there are damages or missing items you will be contacted. If you are aware of damaged or missing items or other issues please notify us. This expedites final accounting and closing of the transaction since we do not have to contact you if you already know about it.
The speed of the refund will also depend on what form of payment you use. Check refunds will take up to three weeks to process and are sent after the final closing (not the return date). Credit card transactions do not take as long because they are processed electronically the same day the order is closed.
We accept MasterCard, VISA, American Express and Discover. We accept checks when they are received more than 14 business days prior to the Out Date (delivery or customer pick up).
Cancellations may be made, however, rental amounts taken to reserve the items are non-refundable. The reservation may be rescheduled and the paid rental amounts will be carried as an in-store credit for a one-year period from the original reservation date.